OLFactory Factory LLC

FAQ

1. Are we a legitimate business and why are our prices so low ?

Yes we are a legitimate business. We operate on very thin margins making niche perfumery affordable for everyone. Checkout our media page to see olfactory on youtube. Follow us on facebook and instagram and subscribe to our newsletter for exclusive offers.

2. What are our shipping times ?

We ship all in stock items in less than 48 hours. All pre order items are shipped on the date specified for the items. If your order has one or more pre order items we suggest you place two different orders to get all in stock items first. By default an order with pre order is shipped once an order has all items.

3. Do we offer coupons and discounts ? At least free shipping ?

We rarely offer any coupons or discounts and there is no free shipping on our website. Discounts and shipping charges are ALWAYS added in any store’s prices. Then a flat discount is applied to show the discounted items. We do not believe in this practice. For us it is plain , simple great deals 365 days an year. If there is an active coupon, it will be listed for everyone in the coupons tab or will be sent via the newsletter. If there are none listed or sent in the email, there are none!

4. Do we offer wholesale prices ?

No, we do not offer wholesale. We operate on extremely thin margins and best way to buy from us is via the website. Many of the perfumes sold on our website are limited production, selected bottles made and some of them are numbered. As the items are not mass produced, concept of wholesale does not exist on most of our products.

5. What is your return policy ?

We are a small business and we do not offer returns unless it is a mistake from our side such as a wrong product. In case of a mistake from our side, we pay for full return shipping and either replace the item or refund full payment. We do not cover for buyer’s remorse in any circumstances. A return in extreme situation may be accepted but the item must be in original packaging with a 10% restocking fee. We charge this fee as we do not get the paypal fee back in case of refund as well as the shipping charges , packing and labor.

6. How do I contact customer care?

We are an extremely small operation and customer care can be reached via the contact us section on the website. Please give us a little time as we are extremely short-staffed at the moment.

7. My country does not appear on the shipping list ?

Contact customer support and we will send a custom invoice for you if it is possible to safely ship an item to the destination country in a reasonable amount of time.

8. I do not have access to paypal or the conversion rates are very high. Can I pay by a wire transfer service ?

We prefer a paypal or an electronic mode of payment such as credit card. We do offer wire transfer option to our old clientele who is buying from us a long time and wire transfer is the only option. Write on our customer care and we will try our best.

9. Can you undervalue an item on my custom’s invoice ?

We get this a LOT. In short, no. We cannot undervalue , declare it as a gift. We attach a copy of invoice with all international shipments and all customs duty is the responsibility of the buyer.

0